How do I cancel my subscription?

• 

  kevindanzig · Member · Jan 13, 2016 at 5:58 pm

  • Copy link
  • Add topic to favorites

  I would like to cancel my subscription immediately…please stop the automatic debits coming from my checking account.

• 

  timethief · Member · Jan 13, 2016 at 6:01 pm

  • Copy link

  You failed to post any URL. We have no idea what you are referring to as there are no relevant details provided.

  What is the URL of the domain?

  What is the underlying .wordpress.com blog URL?

  Which username account registered the underlying .wordpress.com blog URL and purchased the upgrade?

  Do you want to use the domain URL on another site?

  Staff need to know the answer to that and I tagged this thread for their assistance. I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

• 

  kevindanzig · Member · Jan 13, 2016 at 6:21 pm

  • Copy link

  my domain name is kevindanzigmusic.com

• 

  timethief · Member · Jan 13, 2016 at 11:25 pm

  • Copy link

  There is no domain mapping upgrade here at wordpress.com and that site is not registered here. Please note the WHOIS information and contact Dreamhost.

• 

  staff-doublebassd · Staff · Jan 14, 2016 at 12:07 am

  • Copy link

  @Timethief is correct.

  I checked your account and there hasn’t been any purchases from under it. You will have to contact Dreamhost to get the domain canceled.

  Let us know we can assist you in anything else.

  Thanks!