How do I cancel personal plan and domain name renewal?
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I received an email ‘Your WordPress.com plan for … renews soon’.
How do I cancel this as I do not wish to renew either the personal plan or the domain name? All I can see is to close my account
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Hi there, as long as you are logged in with the correct username account, you should be able to find your renewal in your Manage Purchases dashboard. https://wordpress.com/me/purchases
Once there, and you see your plan, click on the arrow at the right side and you can cancel from there.
Let us know how that goes or if you need more help.
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Hello again, I overlooked the Custom domain name issue, so I’ve also flagged this thread for Staff assistance. Thanks for your patience while they get back to you.
Meanwhile, perhaps this support guide will help https://wordpress.com/support/manage-purchases/#managing-domains
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Hello there,
Many thanks for reaching out.
Can you tell me the domain name of the site you’re referring to please?
Many thanks in advance.
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That belongs to a different WordPress.com account, not the one you’re currently logged in to.
When logged in to the correct account, you’ll be able to cancel or disable auto-renew on these from https://wordpress.com/me/purchases
If you don’t recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/
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