How do i cancel proffesional email?

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  riaanwatermeyer · Member · Feb 8, 2023 at 2:25 pm

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  Hi, I purchased a proffesional email subscription. I want to cancel it, but cant seem to find anywhere where it explains to do so. Any help with this would be appreciated.

  I don’t have a site with WordPress.com yet

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  staff-doublebassd · Staff · Feb 8, 2023 at 9:07 pm

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  Hi there,
  
  I am not seeing any history of purchases under the account you are contacting us from. Do you happen to own another WordPress.com that the subscription can be under?
  
  What was the email you registered for your professional email purchase? I’ll see if I can look it up and potentially find the WordPress.com account connected to the purchase.

  Thanks!

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  riaanwatermeyer · Member · Feb 9, 2023 at 2:26 pm

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  I don’t own any other subscriptions. I signed up for the proffesional email. That is for 3 months, then I have to pay. I want to host my account with another server, they cant seem to point it to their server since it shows that the domain is already mapped to a wordpress.com site. I purchased a domain registration, which is elanrouse.com. Which expires at the end of the year.

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  riaanwatermeyer · Member · Feb 9, 2023 at 2:35 pm

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  If I want to login to the elanrouse.com/wp-admin, it syas that the user cannot access the dashboard requested. I signed up with either one of the emails, (email visible only to moderators and staff) or (email visible only to moderators and staff), if this might help.

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  aleone89 · Staff · Feb 9, 2023 at 3:55 pm

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  Hey there,

  Thanks for reaching back out.

  I can’t see this domain connected to this particular WordPress.com account.

   I signed up with either one of the emails, (email visible only to moderators and staff) or (email visible only to moderators and staff), if this might help.

  Can you tell us which device was used to sign up?

  This may help with next steps.

  Many thanks in advance.

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  riaanwatermeyer · Member · Feb 10, 2023 at 4:35 am

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  I signed up using Iphone X,

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  aleone89 · Staff · Feb 10, 2023 at 9:46 am

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  Hello there,

  Ok many thanks for this information.

  We’ve reached out via email to further assist. Please be sure to check any spam inboxes that may be in place.

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  riaanwatermeyer · Member · Feb 11, 2023 at 5:29 am

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  Hi

  I haven’t received any emails regarding for further assistance. To clarify, which email did you send the instructions to?

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  staff-95percentghost · Staff · Feb 11, 2023 at 8:59 am

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  This isn’t something we’re able to mention in the public forum, as the subscription isn’t associated with this WordPress.com account. As you mentioned that you signed up using iPhone X, I would definitely suggest checking the mailbox(es) you have associated with that device in particular.

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  9b9tkzqd7s · Member · Feb 11, 2023 at 9:05 am

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  Everything is sorted. Thank you.