How do I cancel trial period and retain my domain name
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I would like to cancel the free trial however I’m confused as to why I lose my domain http://www.baileyjoineryandconstruction.co.uk as this is something I purchased separately from another provider. Could you please explain why I need to pay a fee? I keep getting reminders saying my trial period ends tomorrow and to respond to the email if I have any questions. I responded to your email 2 days ago asking this question and have not received any response. I do however keep getting emails saying my trial period is to end tomorrow. Could you please respond urgently as this is extremely frustrating
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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I would also like to know the answer to this question. I am trying to cancel and I cannot find any information re: how to do it. And a request to support has gone unanswered.
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From Details and Terms:
You can try any participating upgrade for a 14-day trial period, at no charge.
You will be asked to provide payment information when starting the trial, but you will not be charged until the 14-day trial period is up. If you cancel before the period is up, you will not be charged at all.
We will send you an email reminder one day before you will be charged.
You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time. https://en.forums.wordpress.com/topic/how-to-claim-14-days-of-free-service?replies=4#post-1680415You can confirm your billing history at > Dashboard > Store > Billing History and that’s where the transaction numbers are found.
You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard to access Store → My Upgrades and Store → Billing History.
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Thank you. I did eventually find this but it will not let me cancel without payment of £9 to keep my domain name, which is not a WordPress one, but one I purchased separately elsewhere. I do not understand why you are asking for payment. Could you please advise?
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Could you please advise?
Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
Staff will advise when they work their way forward to this thread. It’s in your best interest not to post here again until Staff reply as that moves the timestamp ahead and makes it longer ’til you get help.
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The premium upgrade has been removed. You can now purchase a domain mapping upgrade at https://baileyjoineryandconstruction.wordpress.com/wp-admin/paid-upgrades.php?page=domains
Please let us know if you need any further assistance!
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