How do I change credit card for Akismet monthly subscription?

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  meganever · Member · Feb 14, 2014 at 11:27 am

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  I read the support article, but there is no “Store” in my account. So that doesn’t work.

  When I open a receipt from Billing History, it says the credit card info is not stored.

  But I am being billed monthly.

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  timethief · Member · Feb 14, 2014 at 7:05 pm

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  See here please http://akismet.com/support/
  If you need further help use this form http://akismet.com/contact/

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  staff-totoro · Staff · Feb 19, 2014 at 5:08 am

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  Hi Megan,

  Sounds like you have a self-hosted WordPress (also called “.org”) site, which is why you don’t have a “Store” tab in your dashboard.

  In this case, you can get support for your issue directly from the fine folks at Akismet here: http://akismet.com/contact/

  Hope that helps. Please let me know if you have any further questions.

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  meganever · Member · Feb 19, 2014 at 10:13 am

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  Thanks, Timethief and JerrySarcastic,

  It’s true I have WordPress.org sites — but my Akismet subscriptions are linked to WordPress.com and that was what I had logged into.

  I took your suggestions (both of you) and Akismet.com/contact was exactly what I needed. They helped me and everything is A-OK.

  Thanks!

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  staff-totoro · Staff · Feb 19, 2014 at 6:43 pm

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  Great, glad I could help!

  Best of luck :)