How do i change the image path file when uploading onto WordPress – BEGINNERS

  • Unknown's avatar
    graceyym · Member ·

    Hi everyone, Im new to all this & I’m currently having a very frustrating issue with WordPress. Ive called up GoDaddy who were originally very helpful & had the problem fixed for me however within the first hour of fixing the issue, the problem started again. I’ve since called up GoDaddy twice & they’ve been very stubborn about helping me even though the first person I spoke to listed how to fix the issue on my account file.

    Basically, my issue is that I’m using WordPress however every time I try to upload an image file onto WordPress via the Media Library or WooCommerce Products the image will upload as a blank grey box with the file name. Some of the images which were already loaded onto my website have also dissapeared and instead have the image file name instead of the actual image.

    When I spoke to GoDaddy Support the first time, the resolution to the problem was amending the Path File name or something like that. I would not have a clue how to do that, where to go or whats involved. I dont know why it keeps changing either! If it was fixed to the correct path file, why is it changing again & blanking out my images!

    My WEB URL: http://www.onebigwarehouse.com

    I’m sure this is a simple fix but I need to know, step by step where to go, what to do & how to do it. Like I said, Im very new to all this and really need the help!

  • Unknown's avatar
    auxclass · Member ·

    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

    The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.

    For more on the difference: http://support.wordpress.com/com-vs-org/

    If you are asking for help with a WordPress.COM site then we need a link to that site to give you accurate help.

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