How do I chat with support?
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I have a problem removing a name as the owner of a site. Help!
The blog I need help with is: (visible only to logged in users)
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You probably won’t be able to chat with support, but if you post a question on this forum, and say what you’re trying to do, it’s just about a sure thing that someone will help you do it.
*ManFromMars*
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The fast way to get answers to questions id to post them here. There are Volunteers like me who have been here for 10 years and can answer them when relevant details are provided or direct them to Staff when required.
All support docs are at https://en.support.wordpress.com/
See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at: -
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@timethief
I see you’re hard at work as usual, helping everyone. Pretty amazing how you do it…you should get a medal. Thanks for the extra information about chatting…I’ll make a note of it for future use. :)*ManFromMars*
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@manfrommars
The truth is that I am a support addict and I don’t need a reward. I need to develop whatever it takes to kick the habit. lol :D -
I understand…I just recently discovered this forum after helping on several other forums over the years. It’s fun…most of the time. :)
*ManFromMars*
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I have a problem removing a name as the owner of a site.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
The owner of the site can transfer the site to another username account provided that username account has first been added as an official user of the blog https://en.support.wordpress.com/user-roles/#adding-users-to-your-site with Admin status. https://en.support.wordpress.com/user-roles/#administrator
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
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