How do I check my credit card for autorenewal (help does not match my screen)

  • Unknown's avatar
    scienceofdoom · Member ·

    The blog had a message for me to check my credit card for an auto renewal in January.

    Your help text for how to check my credit card is up to date doesn’t match what I see on my screen.

    Your help text says:

    “Check Payment Method: User Settings

    WordPress.com > Avatar > Settings > Account

    If you have a credit card saved, open WordPress.com and from the top-right corner under your user avatar → Settings you’ll find the Account details page (see the image above). If a payment method is stored you will be able to see the “Payment Method” entry. There you’ll see the last four digits of your credit card we have on file for you. You will also able to delete them by clicking the “Delete Payment Data” link.”

    I do not see “Settings” under the Avatar.

    The other help text said it was under the autorenewal. Here is what I see under autorenewal:

    Custom Design
    Learn More

    Status: Active
    This upgrade will be renewed automatically in 28 days on January 10, 2014
    Add Credit Card | Disable Auto Renew

    “Add credit card” is different from what the help text showed (which I think was “Edit” or “Change” or “Check”?)

    How do I confirm that my autorenewal will be successful?

    Thanks
    Steve

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Steve,

    Since Auto Renew is already enabled on your Custom Design upgrade, we will try to renew it automatically on January 10, 2014. You paid originally with PayPal Express (instead of a credit card), so that’s the account we’ll use for your auto renewal. If something goes wrong and the renewal doesn’t go through, we’ll notify you to let you know.

    If you prefer to use a different method of payment (like a credit card), you’re welcome to renew the upgrade now using the “Renew Now” button. We’ll use that card to renew your upgrade and for future auto renewals on that upgrade.

    Please let me know if you have any questions about that. :)

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