How do I contact a real person at WordPress about a billing issue?

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  webmasterwhs · Member · Jul 25, 2014 at 4:15 pm

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  Why is it impossible to find company contact information on this site?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 25, 2014 at 4:17 pm

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  Oh no! This blog’s domain westerlyhistoricalsociety.org expired 22 days ago!

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  timethief · Member · Jul 25, 2014 at 4:19 pm

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  Why is it impossible to find company contact information on this site?

  All support docs are at http://support.wordpress.com and that link is on the bottom of your Admin page as well as on many locations on this site. Type getting staff support into the seachbox there and click http://en.support.wordpress.com/?s=getting+staff+support
  Results http://en.support.wordpress.com/help-support-options/

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  webmasterwhs · Member · Jul 25, 2014 at 4:26 pm

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  Thank you for the link, but I’ve already been through the support documents, and they do not address individual billing issues.

  My primary problem is with the message “This blog’s domain __ expired.” My domain did NOT expire, as I found by checking the whois information. In fact, the domain MAPPING expired, which is a completely different issue. The messaging from WordPress is inaccurate and unclear.

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  timethief · Member · Jul 25, 2014 at 4:27 pm

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  I already tagged this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  druesome · Staff · Jul 25, 2014 at 7:44 pm

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  Hi there! Sorry about the inconvenience this may have caused you. I recognize that the wording is a bit misleading and may cause some confusion. Rest assured that the message was pertaining to your domain mapping upgrade and not the domain registration.

  As I checked your account, I can see that you were able to renew your domain mapping upgrade and your site is loading normally now. Please let me know if you run into any other problems. Thanks!

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  auxclass · Member · Jul 25, 2014 at 7:57 pm

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  @druesome – would a couple of improvements be possible to help in the future?

  1) make the wording from the cute robot better and cover both domain mapping & domain registration renewal?

  2) on domain helper – add the expire date, like you see when doing a whois?

  it would make helping much easier in the forum

  thanks

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  timethief · Member · Jul 25, 2014 at 7:58 pm

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  Seconded!

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  druesome · Staff · Jul 28, 2014 at 6:58 pm

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  Thanks for the suggestions! I’ll have a chat with someone from our developer team about it and hopefully — fingers crossed — we can get this implemented soon. Cheers!

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  auxclass · Member · Jul 28, 2014 at 7:06 pm

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  Thanks for sending the idea along

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  timethief · Member · Jul 28, 2014 at 7:07 pm

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  Thanks from me too.

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  webmasterwhs · Member · Jul 29, 2014 at 1:49 am

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  Thanks for the update, Druesome.

  Of course, I thought of another question in the meantime: How is the upcoming expiration of domain mapping communicated to the blog admins? Although I’m an admin on the blog in question, I didn’t receive any notice that we needed to renew the mapping. That would certainly be helpful.

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  auxclass · Member · Jul 29, 2014 at 1:59 am

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  The notice of renewal should go to the owner of the upgrade (not other Admin’s) – however in the past the notice has not been sent out – so best to mark your calendar for all the renewal dates –

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  raincoaster · Member · Jul 29, 2014 at 3:10 am

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  As well, there should be a notification on your dashboard once you are 90 days away from expiry.