How do I contact customer support?

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  mikeboardman · Member · Oct 6, 2013 at 10:54 pm

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  I’m supposed to contact support to renew domain mapping for one of my domains.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 6, 2013 at 10:59 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  eurello · Staff · Oct 7, 2013 at 10:15 pm

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  Hi Mike – You can renew it here:
  https://canvastektest.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Are you getting an error message when you try to pay? If so, what’s the exact error you’re seeing?

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  mikeboardman · Member · Oct 7, 2013 at 11:43 pm

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  I do not have a live link to update/upgrade/renew…I see the red letters saying its expired but I do not have any direct options to take action.

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  thistimethisspace · Member · Oct 7, 2013 at 11:45 pm

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  Hello there,
  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade for it to access the blog’s dashboard and > Store > My Upgrades

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

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  eurello · Staff · Oct 8, 2013 at 3:11 pm

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  Hi Mike – Something kind of odd happened here, but to fix it, I just went ahead and canceled the expired mapping so you can repurchase it. To do that, please go here:
  https://mikeboardman.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  There, please follow these directions to add the domain (your name servers are already pointed here, so you can skip those steps, just add the domain and pay):
  http://en.support.wordpress.com/domain-mapping/map-existing-domain/#instructions-for-mapping-an-existing-domain

  Let me know if you have any trouble!