How do I contact support about an issue – email

• 

  niallhalsall · Member · Oct 2, 2013 at 3:41 pm

  • Copy link
  • Add topic to favorites

  Hi, does anyone know how I can contact support about an issue I am having, without having to post on the forum ?

  The blog I need help with is: (visible only to logged in users)

• 

  niallhalsall · Member · Oct 2, 2013 at 4:09 pm

  • Copy link

  bump

• 

  timethief · Member · Oct 2, 2013 at 4:14 pm

  • Copy link

  This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email.

  Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

  options are:
  1. Please simply post exactly what you need help with into this thread.

  2. Or use this contact link http://en.support.wordpress.com/contact/

  3. Or email support @ wordpress.com (without the spaces required to make the email address display on this forum)

• 

  timethief · Member · Oct 2, 2013 at 4:16 pm

  • Copy link

  Oops, it looks like niallhalsall.com has expired. For more information on what your options are, please see this document.

  Domain Expiration

• 

  niallhalsall · Member · Oct 2, 2013 at 4:35 pm

  • Copy link

  Hi timethief,

  1. I have an issue that (as you found out) my domain has expired. However, I own the domain (via Godaddy) and I simply pay to have the wordpress.com website hosted there. However because I was did not have access to a computer for a few months I forgot to renew that.

  2. This link does not contain a way to actually contact the staff. Currently it just forwards them to opening another forum thread.

  3. Thank you for this. That is what I was looking for.

• 

  niallhalsall · Member · Oct 2, 2013 at 4:36 pm

  • Copy link

  I meant to say on point 1, that the domain has not expired simply the upgrade I have purchased to use it with WordPress.com has. And I wish to renew it but can’t at the moment.

• 

  timethief · Member · Oct 2, 2013 at 4:38 pm

  • Copy link

  I tagged this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  niallhalsall · Member · Oct 2, 2013 at 4:44 pm

  • Copy link

  I have had a look and believe that it is called “The Domain Mapping Upgrade”. But I can’t reactive it. Screenshot

• 

  timethief · Member · Oct 2, 2013 at 4:47 pm

  • Copy link

  Note that Staff work through threads tagged for their attention by addressing those with the earliest date stamps and time stamps first and then moving forward to the most recent ones. It’s in your best interest if we do not continue bumping this thread and moving the time stamp forward.

• 

  niallhalsall · Member · Oct 2, 2013 at 4:51 pm

  • Copy link

  Thank you for taking the time to help me timethief.

• 

  staff-ozmodiar · Staff · Oct 7, 2013 at 12:43 am

  • Copy link

  niallhalsall:

  I will send you an email to the registered email address on your WordPress.com account.