How do I contact the WordPress team?

canadacampusvisits · Member · Feb 13, 2017 at 4:56 pm
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There has been a misunderstanding about the website I am currently building for an organization.

We are looking to bring international students into Canada, doing so requires quiet a bit of information and I have generated a form based on what our competitor’s are asking. Now, someone on the wordpress team emailed me saying that my “Contact Form” which is clearly labeled from start to finish as an “Application Form” must remove submission of sensitive information.

With that said, I need to contact someone in order for them to elaborate on what exactly is not okay on the form. My understanding of the policies in place is that credit card information is the only information not allowed to be sent over email.
thamarakandabada · Member · Feb 13, 2017 at 4:58 pm
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Hello

You can contact them here: https://wordpress.com/help/contact

Thamara
timethief · Member · Feb 13, 2017 at 4:59 pm
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All support docs are at https://en.support.wordpress.com/

Private Information https://en.support.wordpress.com/private-information/
Legal guidelines https://en.support.wordpress.com/report-blogs/legal-guidelines/

See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact

Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

re: direct email support
Also note, that you can email WordPress.COM Staff at:

help@wordpress.com
canadacampusvisits · Member · Feb 13, 2017 at 5:09 pm
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Thanks for the quick responses everyone,
Given I am using a free account, what would be the quickest way to get a response from wordpress?

I was given a deadline(3 days from now) to fix my “Application Form” and am concerned of what the consequence will be if this issue is not addressed. I am not too happy about this whole situation, I understand privacy and safety are a top priority although it’s also not alright to give someone a deadline to fix something and to be so ambiguous as to what need’s adjusting.

This is all I was told, “Please edit or remove the contact form so that it no longer requires visitors to submit their sensitive information by February 16, 2016.”
timethief · Member · Feb 13, 2017 at 5:10 pm
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Please read: Private Information https://en.support.wordpress.com/private-information/

direct email support
Also note, that you can email WordPress.COM Staff at:

help@wordpress.com
canadacampusvisits · Member · Feb 13, 2017 at 5:10 pm
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I’m not looking over: https://en.support.wordpress.com/private-information/

Thanks again Timethief, the person who contacted me did not send me this link.
timethief · Member · Feb 13, 2017 at 5:10 pm
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This thread is also tagged for a Staff follow up.
canadacampusvisits · Member · Feb 13, 2017 at 5:15 pm
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I’m now looking over* haha
timethief · Member · Feb 13, 2017 at 5:16 pm
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Be aware that Staff respond to all threads and support tickets in datestamp order and will address the threads and tickets dated prior to this one first, as would be expected.
staff-doublebassd · Staff · Feb 13, 2017 at 6:51 pm
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Hi there,

If you have any questions regarding this issue, it would be best to respond to the initial email that you received. The staff member who contacted you should be able to elaborate on the issue and help your site become compliant.

Please let me know if you have any questions. Thanks!

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