How do I contact Word Press Support

  • Unknown's avatar
    cve2023 · Member ·

    I purchased WordPress.com Personal and domain registration on Friday – now its not showing under my purchases and I cannot make any edits on my site?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @cve2023 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

    Thanks for the additional info!

  • Unknown's avatar
    cve2023 · Member ·

    http://www.canadianvirtualease.ca

  • deancroyal · Staff ·

    Yes, that site is not owned by the account you are logged into now and have created this support topic through. For privacy and security reasons we are unable to share any other details. Next, I recommend checking the inbox of any other email address(es) you might have used to log into WordPress.com and make this purchase originally. If after checking thoroughly you still cannot find the correct email address and login details for “canadianvirtualease.ca” send us an email at passwordhelp@wordpress.com so we can help you further.

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