How Do I Contact WordPress?

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  dochinywade · Member · Feb 25, 2017 at 5:38 pm

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  I really screwed up my logins/blogs stuff. I wanted to change my address so I created a new account with the name I wanted. Only then did I realize I could just rename my original account and blog. So I then renamed my second one to free up the name I want so I could recreate it at my original. But now it says it’s already taken, most likely by the second account. So I got back to the second account only now that is also saying the name is taken. Now I can’t get the name I want on either account.

  I need WordPress to help me iron this out to free up the name I want. But unfortunately WordPress makes it absolutely impossible to contact them.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 25, 2017 at 8:56 pm

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  But unfortunately WordPress makes it absolutely impossible to contact them.

  All support docs are at https://en.support.wordpress.com/, and that link is found on every page in this site, and on the bottom of every Admin page on every blog hosted here, and and at the bottom of every support forum thread and page.

  Go to https://en.support.wordpress.com/ and type Getting WordPress.com Support into the search box and click https://en.support.wordpress.com/?s=Getting+WordPress.com+Support+

  Results: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com

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  timethief · Member · Feb 25, 2017 at 8:57 pm

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  You failed to post the URLs involved in your issue. Please do that now.

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  gemmacevans · Member · Feb 27, 2017 at 9:19 am

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  Hi there,

  Now I can’t get the name I want on either account.

  What is the site address you want to use for your blog? Which account would you like to use for this blog?

  Let me know and we’ll go from there.