How do I contact WordPress directly?

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  myriamsijelmass · Member · May 22, 2015 at 2:15 pm

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  I’ve been billed for an automatic payment that I forgot that I had, and I want to contact WordPress about it. The problem is I don’t know the exact link of it, it was with a different e-mail account for that specific blog.
  Something with “hazel eight”

  How should I do this?

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  bigflavor · Member · May 22, 2015 at 3:47 pm

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  hi– you charged me twice for domain mapping ($13 twice). How will this be fixed? my blog is oneflapdown77.com

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  timethief · Member · May 23, 2015 at 3:36 pm

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  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History

  View Your Billing History

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  alexjgustafson · Member · May 24, 2015 at 1:04 pm

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  @myriamsijelmass

  I’ve sent you an email so we can discuss the transaction’s details privately. Please reply there and we can work it out together. :)

  @bigflavor

  Another staff member emailed you yesterday with some further information. Let me know if you did not receive that email, but if you have more questions please reply there.

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  thebubblyspeckle · Member · May 25, 2015 at 9:43 am

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  HI I just bought a new theme for my blog, but there are many things that need to be changed but I can’t figure it out.
  I used to have another category in my menu called cookbook and it’s not there anymore, it appears to just be the main page. Also when I scroll down, the first few posts are shown as a preview and then all of a sudden the posts are opened when you scroll down -I don’t want that :(
  Please help me. the theme is called Dicot, and blog The Bubbly Speckle.

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  galois · Member · May 25, 2015 at 10:02 am

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  Please help me. the theme is called Dicot

  You have a dedicated forum for Dicot:
  https://premium-themes.forums.wordpress.com/forum/dicot