How do I contact WP about a refund?

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  tiffanyvaes · Member · May 15, 2021 at 1:38 am

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  How do I contact WP about a refund that hasn’t been resolved? I don’t have a premium account anymore so not sure where to find a customer service number. Thanks!

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  tiffanyvaes · Member · May 15, 2021 at 1:38 am

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  I haven’t got my refund yet.

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  ryrhino00 · Member · May 15, 2021 at 4:52 am

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  Hi,

  Please wait for a Staff member to reply

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  supernovia · Staff · May 15, 2021 at 6:06 am

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  Hi @tiffanyvaes, I’m not seeing a refund. Had you cancelled within the refund window?

  Refund a Purchase

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  supernovia · Staff · May 15, 2021 at 6:08 am

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  Also, I’ve just merged your two threads together since they are about the same question.

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  tiffanyvaes · Member · May 16, 2021 at 5:15 pm

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  Hello – yes I cancelled within the refund window. I have the conversation saved as well. It there is an email I can email it to someone. Thanks.

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  staff-mckluskey · Staff · May 16, 2021 at 6:50 pm

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  Hi there!

  I had a look at your account and the recent chat you had with us. It seems like there has been a glitch in the system, and the refund was not processed – sorry for that!
  I have just issued it now; you can expect it back on your account within 5-10 working days.

  You should be able to see the details at https://wordpress.com/me/purchases/billing.

  I hope that helps :)