How do I contact WP about a refund?
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How do I contact WP about a refund that hasn’t been resolved? I don’t have a premium account anymore so not sure where to find a customer service number. Thanks!
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Hi @tiffanyvaes, I’m not seeing a refund. Had you cancelled within the refund window?
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Also, I’ve just merged your two threads together since they are about the same question.
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Hello – yes I cancelled within the refund window. I have the conversation saved as well. It there is an email I can email it to someone. Thanks.
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Hi there!
I had a look at your account and the recent chat you had with us. It seems like there has been a glitch in the system, and the refund was not processed – sorry for that!
I have just issued it now; you can expect it back on your account within 5-10 working days.You should be able to see the details at https://wordpress.com/me/purchases/billing.
I hope that helps :)
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