How do I directly contact WordPress?

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  unitedfreakdom · Member · Feb 18, 2015 at 11:20 am

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  I’ve been billed for an automatic payment that I forgot that I had, and I want to contact WordPress about it.. How should I do this?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Feb 18, 2015 at 11:24 am

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  I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

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  adlogicindia · Member · Feb 18, 2015 at 1:32 pm

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  Hi @melancholicblog,
  Even I am facing the same issue and wrote a blog today regarding the same, if you get any resolution please do share with me, thanq.

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  jamesmcmurdo · Member · Feb 18, 2015 at 3:53 pm

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  Hi I have asked for my web site to be cancelled stockportsk6.com and I have purchased a new on called jamessk6.com can you let me know when the new website will be available, when I log into word press stockportsk6.com still comes up instead of jamessk6.com

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  kokkieh · Staff · Feb 18, 2015 at 4:03 pm

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  @jamesmcmurdo
  Please don’t hijack existing threads with an unrelated issue.

  Please use this link to start your own thread: https://en.forums.wordpress.com/?new=1

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  jamesmcmurdo · Member · Feb 18, 2015 at 4:40 pm

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  Sorry did not know I hijacked a thread, just trying to contact wordpress which I find difficult to contact

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  sammy0792 · Member · Feb 18, 2015 at 5:33 pm

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  Please i mistakenly collapsed my menu bar.any solution in hand? The site i need help with is [url]www.SamOlawale.wordpress.com[/url]

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  timethief · Member · Feb 18, 2015 at 5:36 pm

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  @sammy0792
  Do not hijack threads and post off topic into them. Use this link https://en.forums.wordpress.com/?new=1 to create your own thread please.

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  jeremeylduvall · Member · Feb 18, 2015 at 11:28 pm

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  @melancholicblog – It looks like you’re referring to the domain mapping upgrade for confessionsofamelancholic.com. Can you reply back to confirm you no longer want this upgrade? If so, I’ll remove the upgrade and refund your recent renewal.

  @adlogicindia – It looks like you’re working with Paul in another thread. Please keep all further correspondence there.

  @jamesmcmurdo – Looks like you have another thread open here:

  https://en.forums.wordpress.com/topic/cancelling-web-site?replies=3

  I’ll respond back there!

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  unitedfreakdom · Member · Feb 19, 2015 at 9:45 am

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  Thanks @kokkieh
  And thanks as well to @jeremeylduvall, yes I’d really appreciate it if you could remove the upgrade and refund me the amount, I no longer want the upgrade. But if I do want it again in future I can still get it isn’t it?

  Thanks all.

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  jeremeylduvall · Member · Feb 19, 2015 at 4:53 pm

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  Hi @melancholicblog,

  I’d really appreciate it if you could remove the upgrade and refund me the amount

  Done! The refund should be available on your account within the next several days.

  But if I do want it again in future I can still get it isn’t it?

  Yep! You can still map the domain to your account in the future if you would like.

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  unitedfreakdom · Member · Feb 19, 2015 at 11:04 pm

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  Huzzah! (@jeremeylduvall) Thanks :-)

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  asseenontvproductreview · Member · Mar 3, 2015 at 5:01 pm

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  Help, my domain expire and I need to renew it ASAP.

  How can I contact wordpress directly ?

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  asseenontvproductreview · Member · Mar 3, 2015 at 5:11 pm

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  Help, my domain expire and I need to renew it ASAP.

  How can I contact wordpress directly ?
  @melancholicblog,

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  unitedfreakdom · Member · Mar 3, 2015 at 7:07 pm

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  Hi @asseenontvproductreview,

  You should post your own topic with the subject line as ‘how do I contact WordPress directly?’ and someone should get back to you to help you out.

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  kokkieh · Staff · Mar 3, 2015 at 7:19 pm

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  @melancholicblog
  You shouldn’t do that. You should use descriptive thread titles that clearly state your problem. You were just lucky that I happened to click on this thread when you created it. See here: https://en.forums.wordpress.com/topic/forums-faq-getting-started-in-the-forums?replies=2

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  jeremeylduvall · Member · Mar 3, 2015 at 7:21 pm

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  Hi @asseenontvproductreview,

  You can renew your domain name here when logged in:

  https://asseenontvproductreview.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades