How do I disable auto renew??

• 

  shaide · Member · Jul 22, 2017 at 10:04 am

  • Copy link
  • Add topic to favorites

  I could have sworn I had it disabled, but was just auto renewed. I prefer to do it manually so I know there’s money in the bank! I checked the purchase page, and can’t seem to find any option other than cancel..can someone offer some help?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-eleanor · Staff · Jul 22, 2017 at 10:51 am

  • Copy link

  Hello there,

  Here is some information about Managing Purchases.

  All upgrades are setup to be automatically renewed by default. To have Auto Renew disabled, you need to contact support for assistance.

  I have tagged this post with “modlook” so staff can help you disable that feature.

• 

  staff-doublebassd · Staff · Jul 22, 2017 at 3:56 pm

  • Copy link

  Hi there,

  I have disabled auto renew for the subscriptions under your account and they will expire naturally on 2018-08-21 without you being charged.

  Please let me know if you have any questions.

  Thanks!

• 

  shaide · Member · Jul 25, 2017 at 4:01 am

  • Copy link

  awesome! Thanks Darnell! To be clear, this will still send me a reminder and allow me to renew the domain manually correct?

• 

  staff-doublebassd · Staff · Jul 25, 2017 at 7:02 pm

  • Copy link

  Yes, you should receive several reminders before the expiration date hits.

  i would make sure that your email notifications are enabled so that you do in fact receive those notifications.

  Thanks!