How do I find my upgrade?

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  maiaberens · Member · Oct 7, 2013 at 7:57 pm

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  I have upgraded and paid but I cannot find store and My Upgrades. I am totally confused. I cannot figure out where to go or what to do. It keeps sending me to a page to upgrade. Please help. this is my paypal transaction id: 3Y978833D6559514M

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  maiaberens · Member · Oct 7, 2013 at 7:58 pm

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  I keep seeing GO Premium – even on this page

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  timethief · Member · Oct 8, 2013 at 6:51 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and locate the upgrade records.

  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History

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  maiaberens · Member · Oct 8, 2013 at 9:13 pm

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  Is there a way for me to show you what happens when I login? I am unable to see a dashboard.

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  timethief · Member · Oct 8, 2013 at 9:18 pm

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  Hello again,
  Please do two things.
  1. Post the URL starting with http:// for the blog in question.
  2. Take a screenshot, upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  maiaberens · Member · Oct 8, 2013 at 9:20 pm

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  I haven’t started a blog. whenever I go to do that, choose a name, it wants me to upgrade – which I’ve already done.

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  timethief · Member · Oct 8, 2013 at 9:22 pm

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  Okay now I see what the issue is. There is no blog registered to apply the upgrade you purchased to. You will need to register an underlying WordPress.com blog to domain map from to a domain URL. http://en.support.wordpress.com/register-a-blog/ Staff will help you with this.

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  jackiedana · Member · Oct 8, 2013 at 11:35 pm

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  There are no transactions for the account maiaberens. If you used a different WordPress.com account to purchase an upgrade, please log in under that account and post again in this thread, so we can investigate further.

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  maiaberens · Member · Oct 9, 2013 at 12:38 am

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  Here is my transaction [redacted}. I’m not sure now which email I used. Could have been [redacted]. I’m confused also.

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  timethief · Member · Oct 9, 2013 at 12:41 am

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  Not to worry as jackiedana will sort this for you as soon as she can.

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  maiaberens · Member · Oct 9, 2013 at 12:47 am

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  thanks. Have a good night

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  jackiedana · Member · Oct 9, 2013 at 4:22 pm

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  Hi Maia,

  All of your email addresses (which I have removed) resolve to a user account on WordPress.com. Each one is a unique account.

  I do see a transaction on one of those accounts. However, for privacy reasons I cannot divulge any specifics on the other accounts to anyone but the account owner who contacts us via that account. I have contacted the user on that account via email. Assuming that’s your account, you should be receiving that email shortly.