How do I find out which email is connected to my organization's WordPress account?

  • Unknown's avatar
    colemanent · Member ·

    I need to perform updates in order to edit my organization’s WordPress page. The site was started by former employees, and I do not know which email address is associated. Neither do they. How can I reset the associated email address without knowing the current email address?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What is the exact URL starting with http:// of the WordPress.COM hosted site you refer to please?

    And, exactly which WordPress.COM username account registered that site?

    I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

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