How do I get a Premium refund?
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I just created an account on wordpress.com, and I wanted to test out making a website and comparing it to the one I currently have with another host.
However, I accidentally payed for the Premium subscription thinking it was part of the free trial. Is there anyway I can cancel this subscription and get a refund?
Thanks!
The blog I need help with is: (visible only to logged in users)
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Hi!
I’ve issued a full refund for your purchase. You can see a receipt for that refund here:
https://juanpablopacheco.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history
The funds should be available on your account within the next several days. Let us know if you need anything else!
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I was billed for a domain I never use. Please refund my money. This is the only venue I could find for support. Please refund my money.
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Hi @cliftononpayne,
It looks like the domain writingquestioningbelieving.com recently was automatically renewed on your account. I’ve refunded that domain and removed it from your account. The funds will be available within the next several days.
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I have had £85 taken from my bank account today this as just made a very stressful time for my family even worse. Please can you refund and close everything down.
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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Its not working they say I made a payment on the 27th. it came out of my account today I didn’t make a card payment. I have a family member in hospital and I keep pressing cancel and refund and nothing is happening. Plus there is no contact number. I have contacted the bank and cancelled my card I don’t know what else to do.
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@juliemathers2
If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged -
juliemathers2–I only see one charge on your account and it was refunded on May 28th. Is that the one you are referencing?
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