How do i get a refund for my upgrade?

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  alfredjoseph · Member · Sep 7, 2012 at 4:23 pm

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  I just purchased an upgrade 10 minutes ago and need a refund.
  Blog url: http://alfredtestblog.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 7, 2012 at 4:24 pm

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  You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard. See here please > http://en.support.wordpress.com/upgrades/#refunds If you purchased a bundle see here > http://en.support.wordpress.com/bundles/#canceling-a-bundle

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  alfredjoseph · Member · Sep 7, 2012 at 5:17 pm

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  I have done that three times already today and still i have not received a confirmation email. I anly have 48 hours to do this and i get the feeling that this is being delayed because it is the weekend and the time for refund request will expire and i will not get my refund. I am going to do it again and see what happens.

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  timethief · Member · Sep 7, 2012 at 5:21 pm

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  Have you checked your email client spam/junk mail folder? Note that I have flgged this thread for Staff assistance.

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  timethief · Member · Sep 7, 2012 at 5:22 pm

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  P.S. As you posted here within the allowed time frame that’s not an issue.

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  alfredjoseph · Member · Sep 7, 2012 at 5:24 pm

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  I have received every other email sent by WP.

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  bryanvillarin · Staff · Sep 7, 2012 at 7:33 pm

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  Hi alfredjoseph,

  I’m sorry for the trouble you’re having canceling your paid upgrade and getting a refund. I’ll be happy to help with that.

  Before I proceed, on the Store -> My Upgrades page from your dashboard, what happens when you click the “Cancel and Refund” link?

  (Another window should appear asking you to confirm, along with a text field asking for a reason why you’d like to cancel and refund the upgrade.)

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  alfredjoseph · Member · Sep 7, 2012 at 7:41 pm

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  All of those things are happening, it looks like everything is working the way they should except i am not receiving the confirmation email. According to the system my refund is not valid until i click on a like within the confirmation email, which again, i have not received even though i have requested the refund about 10 times now.

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  bryanvillarin · Staff · Sep 7, 2012 at 10:01 pm

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  Okay, I’ve removed the upgrade from your blog, and refunded your credit card. You should see it on your credit card statement within 7–10 business days.