how do i get back to the live chat
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i was disconnected from the live chat and it was really helpful.
The blog I need help with is: (visible only to logged in users)
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All support docs are at https://en.support.wordpress.com/
There is no phone support and none is required as we all read and write. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.comThat said the quickest way to get an answer is to state it clearly in a support forum thread like this one.
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I just re-registered my domain name via WordPress after it expired but I am still not seeing it on my page. My business is halted and all of my employees and myself are locked out of our email because our domain name expired. We re-registered it around 2pm today. Where do I find the domain name and how- and also when- can I get my email working again? Thank you so much for your help.
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I just re-registered my domain name
What is the domain URL?
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I am http://www.golightlymedia.com
I also would love to know when this problem will be fixed. Also the person who was helping me on chat said that the domain name wasn’t attached to my wordpress, that it was attached to someone else’s account that had helped me with the website years ago.
I still can’t find it on my dashboard and I would love to know if thats because it just takes time or if there is still a problem because I need to fix my email address because I am losing business and it’s been down all day. Thank you so much for the help.
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See here first http://en.support.wordpress.com/help-support-options/ and read Timeline for Answers to Support Requests http://en.support.wordpress.com/help-support-options/#timeline-for-answers-to-support-requests
Staff work through all forum threads tagged for their attention and through all email support tickets created by email and support form use in order of datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the support tickets and any forum threads tagged for their attention depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
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Ok great thank you.
My question really is this: if I re-register my domain name do I see it immediately show up when I click ‘Domains’ on my WordPress? Because I don’t see it and that was the problem I was having earlier when I was trying to re-register the domain.
Or is that what I’m waiting for? Thank you!
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Domain name propagation time can be up to 72 hours. You can view the DNS changes here > https://www.whatsmydns.net
Know that it is not uncommon for your own ISP to be last to flush their DNS cache. Please wait a few more hours, clear your browser cache, http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies and try again. -
Hello –
I see that you were working with Chad earlier. We’ve contacted our domain partner to ask that your domain, golightlymedia.com, be redeemed.
We are waiting to hear back from them and just have to sit tight until we get an update. Unfortunately, there is no way to expedite this process.
Once we have an update from our domain partner we will contact you via email.
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