How do I get Chat help?

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  rht1000 · Member · Feb 6, 2015 at 6:08 pm

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  Hello, my name is R H Thompson and I’m as green as can be. I can’t even figure out how to navigate around the site. I think I signed up for for the business site (with chat help), but I’m not even sure of that. I need some handholding.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 6, 2015 at 10:00 pm

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  Hi there,
  If you purchased the Business upgrade see these two spots:

  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/billing-history/

  re: live chat support for WordPress.com Business or WordPress.com Enterprise subscribers see http://en.support.wordpress.com/live-chat/

  WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/

  See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.

  Premium bundle details http://store.wordpress.com/plans/premium/
  Business bundle details http://store.wordpress.com/plans/business/

  Note that each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed.

  Also note that premium theme purchases apply to a single blog only and are for the lifetime of the blog while hosted by WordPress.COM, and the Premium upgrade does not include any premium themes. http://en.support.wordpress.com/themes/premium-themes/

  purchasing upgrades
  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Store > My Upgrades
  Your billing history will be at Dashboard > Store > Billing History
  Your options for payment are found here http://en.support.wordpress.com/payment/

  Some details
  Neither the free plan and the Premium plan do not allow you to upload your own themes or plugins. WordPress.com blogs cannot be equipped for eCommerce transactions unless they have the $299. per year Business upgrade. https://en.forums.wordpress.com/topic/ecommerce-is-now-available-on-wordpresscom?replies=1
  See here for ecommerce details http://en.support.wordpress.com/ecommerce/

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  timethief · Member · Feb 6, 2015 at 10:02 pm

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  Edit: Neither the free plan or the Premium plan allow you to upload your own themes or plugins.