How do I get in contact with the chat support?

• 

  mindselfies · Member · Mar 15, 2024 at 2:56 am

  • Copy link
  • Add topic to favorites

  I feel like I’m doing everything I can according to the help docs.

  I have a charge issue with an account I don’t have access to.I’ve emailed support after 7 days I followed up, and still haven’t gotten a response.

  I’m so desperate to get help, I opened a yearly explorer account so I can have access to live chat, but that’s not even an option. Each time I follow the steps in this help documents, it either keeps looping me around to the same support articles or b I don’t see the options being displayed as mentioned in the support article.

  Help! I can’t share the full details of my issue in the forums b/c it’s about financial information.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Mar 15, 2024 at 4:45 pm

  • Copy link

  Hi there!

  I noticed that you contacted us via email shortly after posting here, and we were able to help you with your questions.

  Feel free to let us know if you have more questions.