How do I get in touch with a happiness engineer

  • Unknown's avatar
    romeenglishexperts · Member ·

    I have to ask them about my domain. It said it was expired and I want to see how I can renew it again. thank you

    The blog I need help with is: (visible only to logged in users)

  • jenlynnemc · Staff ·

    Hi There,
    I have tagged the staff on your post for you.
    In the meantime here is some information for you regarding expired domains and the different periods they go through that may help answer some of your questions as well.
    https://en.support.wordpress.com/domains/domain-expiration/
    Hope this helps,
    Thanks

  • staff-doublebassd · Staff ·

    Hi there,

    What is the domain URL you are trying to renew?

    I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

    Let me know if you have any questions.

    Thanks!

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