How do I get in touch with someone to discuss account?
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Canceled site but have 5 months left on premium. I was put on free plan. I want to create another premium site. Just want what I paid for in advance :)
The blog I need help with is: (visible only to logged in users)
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When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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P.S. You will, of course, need to provide details such as the relevant URLs and username accounts.
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Hi there,
If you still wanted to use the upgrade you should have contacted us and we could have helped you move it to a different site. If you click cancel you are in effect saying you don’t want it any more.
I have restored the Premium Plan to your account but I see you have only one site. Once you’ve created the new site you can let me know, and I can move the plan over to that site instead.
However, you won’t be able to register a different domain, as the free domain in your plan has already been used for mapsautoblog.com, which you also cancelled. If you still want that domain as well, I can try to get it back, but given that you’ve cancelled it 20 days ago our registrar might charge a recovery fee for that.
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Thanks for your prompt response. I apologize for not being more careful when cancelling. Thanks for restoring premium. What I would like to do is create a new site and register it to a new domain name. I am aware that the new domain name will be at cost to me. What is my best course of action?
Best,
John Watkins
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First, create a new free site via this link:
https://wordpress.com/start/site/
Select the free plan, and only the free domain at first.
Once you’ve done that, let me know the free address of the new site. I will then move your Premium Plan over to the new site, after which you can register the new domain. We need to move the plan over before you register the domain, otherwise the system will force you to buy a new plan for the new site instead.
Once the plan is moved over and the domain registered, I will link the two so the domain will renew with your plan in future.
Let me know if you have any questions :)
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