how do I get in touch with WordPress about billing?

• 

  irena2468 · Member · Mar 17, 2013 at 6:15 pm

  • Copy link
  • Add topic to favorites

  I cannot figure out how to get ahold of WordPress about a billing question by clicking the support link. I cannot get past the Ask the Community for Support, so I am asking the Community: how on earth do I get ahold of support to change my CSS customization that I just renewed to a different blog? I pressed the button that they provided to do so, but it failed, and I have just spend a very frustrating time googling this topic with no good answer.

  The blog I need help with is: (visible only to logged in users)

• 

  auxclass · Member · Mar 17, 2013 at 6:20 pm

  • Copy link

  Flagged for the staff to help

  What blog do you want to transfer the CSS from and which blog do you want to transfer it to? The staff will need that info to help

  You should be able to transfer the Upgrade yourself at

  Dashboard >> Store >> My Upgrades >> Should be a Transfer to another blog option – click on it and follow the instructions

• 

  thesacredpath · Member · Mar 17, 2013 at 6:22 pm

  • Copy link

  Hmmm, support must be away temporarily.

  You can email them at support @ wordpress.com although this is sometimes a little slow.

  This thread has been tagged for staff attention and hopefully they will be around soon to help you out.

• 

  irena2468 · Member · Mar 17, 2013 at 6:25 pm

  • Copy link

  I did try to transfer the upgrade myself. It failed, all my billing info disappeared, and I got a message to contact support! But of course, the end of the line for the Support function is the community forum.

  I googled it and used the following link: http://en.support.wordpress.com/contact/?whywasi=charged

  I am hoping for a response. Sad that I had to use an outside search engine to get a *real* support link, but that’s par for the course these days.

• 

  irena2468 · Member · Mar 17, 2013 at 6:29 pm

  • Copy link

  @ thesacredpath and auxclass – thanks for responding! I hope my next auto-renewal goes more smoothly…

• 

  auxclass · Member · Mar 17, 2013 at 6:32 pm

  • Copy link

  You be welcome – on the good side – the staff here have a real good record of helping

• 

  kathrynwp · Staff · Mar 18, 2013 at 3:40 pm

  • Copy link

  Hi Irina, I’d be glad to help you with this. To which site would you like to transfer your CSS customization? Currently it’s attached to bytheonionsea.com (bytheonionsea.wordpress.com).

  I’m sorry for the frustration – our support form was closed temporarily.

• 

  irena2468 · Member · Mar 18, 2013 at 4:11 pm

  • Copy link

  I got an answer via email yesterday already! Everything is just fine now.

  Thanks!

• 

  kathrynwp · Staff · Mar 18, 2013 at 4:50 pm

  • Copy link

  Glad to hear it! I’m closing this thread now, so if you need further help about anything feel free to start a new one.