How do I get my word press site back.

• 

  adriannroland · Member · Dec 4, 2021 at 8:32 pm

  • Copy link
  • Add topic to favorites

  I built a WordPress site, and GoDaddy was hosted it. Some time or another, I lost the subscription with Godaddy to host it and now my site has vanished. They said they cannot get it back. Please tell me you can help me.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Dec 4, 2021 at 8:33 pm

  • Copy link

  What is the URL of the site you’re trying to access?

• 

  adriannroland · Member · Dec 4, 2021 at 9:40 pm

  • Copy link

  http://www.rolandtaxandfinancialsolutions.com If you can retrieve the site, do you have the most recent archive of it?

• 

  staff-blorbo · Staff · Dec 4, 2021 at 10:34 pm

  • Copy link

  Your site was not hosted with WordPress.com. It was a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  It was also not using our backup product https://jetpack.com/upgrade/backup/ so we are unable to directly assist with this.

  If GoDaddy no longer has a backup of your account with them, you’re welcome to start a new site with us at https://wordpress.com/start where you’ll at least be able to copy/paste over some content from an archived copy like https://web.archive.org/web/20190128051502/https://rolandtaxandfinancialsolutions.com/