How do I get sent a reset link for a failed password?

  • Unknown's avatar
    randalljarmon · Member ·

    How do I access my site when WordPress will not send me a reset link for my failed password? I have tried the recovery procedure for a lost password about ten times. So far, nothing.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
    How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

    There is a considerable backlog of account recovery requests and every time you send another one you move the datestamp and timestamp forward in time meaning it takes longer to get Staff help.

  • Unknown's avatar
    timethief · Member ·

    Also note that there is no Staff support for self hosted WordPress.ORG sites here. WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Go to https://en.forums.wordpress.com/topic/how-do-i-get-allowed-into-my-site?replies=2#post-2196989 and read my response to you in that thread.

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