How do I get site stats to work on iPhone / iPad apps?

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  mamakatewrites · Member · Jun 7, 2012 at 7:03 pm

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  None of my site apps work on my iPad or iPhone apps. I have tried removing sites, deleting app, reinstalling and re-adding sites but they still don’t work.

  It affects all my WP.com sites but these are the ones tha matter the most:

  allfivehorizons.wordpress com
  becomingmiss.wordpress.com
  Blog url: http://allfivehorizons.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jun 7, 2012 at 7:07 pm

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  Would you please tell us which version of the app you are running, and which iOS version?

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  mamakatewrites · Member · Jun 7, 2012 at 7:14 pm

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  Sorry, i should have said: On both devices I’m running iOS 5.1.1 and WP app version 3.0.

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  staff-blorbo · Staff · Jun 7, 2012 at 8:39 pm

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  That is definitely the latest.

  Do you have any luck if you completely delete the app and then reinstall it?

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  mamakatewrites · Member · Jun 7, 2012 at 8:44 pm

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  No tried this a couple of times – the stats have never worked and I finally decided to find out why (maybe they are so inadequate, the app is trying to save me from the truth!).

  The pages didn’t work for ages either but the second to last delete/reinstall did add them correctly but still no stats.

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  staff-blorbo · Staff · Jun 7, 2012 at 8:49 pm

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  This is rather odd. Have you tried over both cell network and wi-fi?

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  mamakatewrites · Member · Jun 7, 2012 at 9:02 pm

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  Yes, my iPad is wifi only and I’ve tried both for my iPhone.

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  staff-blorbo · Staff · Jun 7, 2012 at 9:22 pm

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  Hm, and it affects every WordPress.com blog on this profile?

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  mamakatewrites · Member · Jun 7, 2012 at 9:37 pm

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  Yes I haven’t got it working on any blogs. The becomingmiss.wordpress.com is relatively new and this doesn’t work either.

  My stats on the dashboard appear to work fine, by the way. It’s only through the app. I get the message saying ‘never updated’ and the round cursor appears like its updating but nothing happens even if left for long periods.

  If its just one of those thing, don’t worry. It’s not the end of the world! Thanks for your efforts.

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  staff-blorbo · Staff · Jun 8, 2012 at 5:01 pm

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  Version 3.0.1 was just released and has better error reporting.

  Please try that, and if you still have trouble, please quote the error you receive.

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  mamakatewrites · Member · Jun 8, 2012 at 5:49 pm

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  Hi

  Have upgraded both devices (actually deleted app, reinstalled and updated then re-added blogs) – still no stats and no error. It just hangs here:

  Screengrab

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  jkudish · Member · Jun 8, 2012 at 6:43 pm

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  Hi there,

  I’m sorry to hear that you are still having issues with this. Unfortunately to be able to help you out, we’ll need some extra information that you will need to obtain from your app. The steps are outlined here:

  http://dev.ios.wordpress.org/extra-debug/

  Would you mind following these and either reply back with the details or email us privately at support@wordpress.com and refer back to this thread.

  Thanks and sorry about the trouble! :)