How do I make sure my domain name does not get forfeited?

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  stacyswiger · Member · Nov 9, 2012 at 8:35 pm

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  My domain registration (www.tihidi.com) is due to expire on 01/09/2013, but I purchased a bundle on 08/15/2012 for $99 (which included space upgrade, no ads, custom design, video press and domain name and mapping).

  I don’t want to lose my domain name, but I don’t want to essentially pay twice.

  Thanks for your help. P.S. I looked for a phone number but can’t find one. This would have been so much easier to just call somebody to fix the problem or to discuss my options.
  Blog url: http://tihidi.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Nov 13, 2012 at 4:04 pm

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  Hi Stacy,

  I’m sorry that we don’t currently offer phone support, but I’m glad to help get this sorted out.

  While domain registration dates can’t be modified, here is what I can do:

  I can change the expiry date of your Value Bundle from 2013-08-15 to 2013-01-09, to sync it up with the expiry date of your domain. I can offer you $58 in credits, to be used toward your next renewal.

  I would then connect your domain to your Value Bundle so you won’t have to pay anything extra when it comes up for renewal – it’ll be included in the $99 bundle price.

  Just let me know if you’d like me to go ahead.

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  stacyswiger · Member · Nov 13, 2012 at 4:35 pm

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  Kathryn,

  That’s a great solution. Thanks – please go ahead with it.

  Stacy

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  kathrynwp · Staff · Nov 13, 2012 at 5:50 pm

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  Hi Stacy, I’ve taken care of this. You can see the domain now attached to your bundle, with its new expiry date, under Store > My Upgrades. There are $58 in credits on your account as well.

  Just let me know if you need anything else.