How do I raise a ticket with WordPress?
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I have imported to wordpress sites before and the tools/import/wordpress route always then asks for the file I want to import and imports it.
I am now trying to import a self hosted site back to wordpress.com
I have exported the file and then gone to tools/import/wordpress and at that point I am not getting asked to locate the file to upload. I am getting taken straight to this page/message. The import is obviously not in process as I haven’t told it what to import.Import WordPress
Processing…
We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.I have tried on Chrome and IS, tried googling for a fix and nothing.
I am now wondering if there is a glitch somewhere and it can only be fixed at the WordPress end but how do I raise a ticket with them?The blog I need help with is: (visible only to logged in users)
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Hi there,
You can go about contacting the Support team in a few ways – first, I’m going to tag this topic for staff attention so they can take a look at your query. Be sure to subscribe to this thread so you’re notified of their replies.
There are a couple of other ways of going about it – visiting the Contact page, here: https://en.support.wordpress.com/contact/
Or you can always talk to the Happiness Engineers directly, via live chat: https://en.support.wordpress.com/live-chat/
Hope that helps :)
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Hi Peter,
I’ve cleared out the importer for you. Please refresh your import page here:
https://peterjonesauthor.wordpress.com/wp-admin/admin.php?import=wordpress
Let me know if further issues occur. :)
-Alex G.
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Thank you geekinthegirl and alexjgustafson – you have both been a really great help – file importing as I type so fingers crossed we are all sorted now.
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