How do I receive a refund for a subscription renewal I did not authorize>

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  melthree · Member · Sep 16, 2012 at 3:41 pm

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  I need a refund for a subscription renewal that I didn’t authorize and was unaware of.
  Blog url: http://melthree.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Sep 16, 2012 at 8:23 pm

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  When you purchase any upgrade other than a premium theme which is the only one time purchase, then you purchase a subscription.

  You can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew
  You can also request a refund http://en.support.wordpress.com/upgrades/#refunds

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  melthree · Member · Sep 16, 2012 at 9:18 pm

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  Hi thanks for your reply. I’ve tried all that you suggested but cannot get in contact with anyone from customer service. I am very dissatisfied with the service or better yet lack of service I’ve received.

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  timethief · Member · Sep 16, 2012 at 10:13 pm

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  This thread is flagged for Staff support. If you would like to take them to task for the lack of service you have received you can do that when they respond to your issue in this thread. To subscribe to the thread note the RSS icon in the sidebar of the thread.

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  timethief · Member · Sep 16, 2012 at 10:13 pm

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  P.S. I’m the same Volunteer logged in under my other username account.

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  staff-blorbo · Staff · Sep 17, 2012 at 8:54 pm

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  It looks like you enabled auto-renew when you initially purchased this.

  I have canceled and refunded it as requested.