How do I recover my account?

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  joserodolforuiz · Member · May 31, 2021 at 5:39 pm

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  Hello. Last year I had an account with you that I can no longer access. I believe that may be related to lack of payment, but I also cannot pay if I can’t access. How can I recover this account?

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  themagicrobot · Member · May 31, 2021 at 6:39 pm

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  What is the full address of the site you want to reach?

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  joserodolforuiz · Member · May 31, 2021 at 8:53 pm

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  https://mpuc.plus-ti.com/wp-admin/ or https://mpuc.plus-ti.com although now neither one is working.

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  staff-totoro · Staff · Jun 1, 2021 at 1:37 am

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  Hi there,

  The site mpuc.plus-ti.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Hostinger Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://hostadvice.com/tools/whois/#mpuc.plus-ti.com

  To clarify, we are not the only providers of WordPress sites, and Hostinger also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may wish to contact your host’s support team for more assistance since they are in direct control of the web servers your site is hosted on.

  Hope that points you in the right direction!