How do I redirect my subdomain to my subdomain page?

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  saracreasy · Member · Mar 28, 2023 at 10:58 pm

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  I have a subdomain page https://subscribe.saracreasy.com/freestory that I created in Mailerlite, then added the DNS (CNAME) record to WordPress.

  But if someone types only https://subscribe.saracreasy.com, they get an error page. How do I make this URL redirect to https://subscribe.saracreasy.com/freestory – or otherwise fix it?

  (Mailerlite did not allow me to use https://subscribe.saracreasy.com – I had to add the page name “/freestory”.)

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Mar 30, 2023 at 3:52 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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  saracreasy · Member · Mar 30, 2023 at 8:41 pm

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  My site is hosted at WordPress.com. Isn’t this the forum for WordPress.com?

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  aisajib · Member · Mar 31, 2023 at 3:31 am

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  Hi there!

  Can you share the link to the WordPress.com site you’re referring to so that we can double-check?

  Thanks!

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  saracreasy · Member · Mar 31, 2023 at 5:16 am

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  The website is saracreasy.com

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  saracreasy · Member · Mar 31, 2023 at 5:18 am

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  Won’t let me edit but when I typed that link, it added a subdomain in the hyperlink for some reason. The website is saracreasy . com

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  dragstor · Member · Mar 31, 2023 at 10:23 am

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  Hello!

  Thank you for clarifying.

  The issue here is the following — since you’ve pointed your subdomain subscribe.saracreasy.com to Mailerlite via the CNAME record, you cannot have it show your WordPress.com site if somebody opens it without appending the /freestory.

  It will always open the Mailerlite page. It’s simply how the domains work.

  💡 I suggest asking Mailerlite Support if it’s possible to set a redirect for subscribe.saracreasy.com to redirect to your domain, https://saracreasy.com.

  If they can’t help with setting a redirection, then, unfortunately, you will have to use it as-is.