How do I refund my second purchase?
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I accidentally purchased the premium package twice. How do I get a refund for the second purchase?
Also why isn’t my domain name showing up? It should be skyscraperstosunsets.com not “.WordPress.com”
The blog I need help with is: (visible only to logged in users)
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Hi there!
I’m happy to issue a refund. It looks like you’ve purchased WordPress.com Premium for two different sites. Can you tell me which one you don’t want?
skyscraperstosunsetsdotcom.wordpress.com
skyscraperstosunsets.wordpress.com
It also looks like you’ve purchased these two domains. They’re both attached to skyscraperstosunsetsdotcom.wordpress.com:
fromskyscraperstosunsets.com
skyscraperstosunsets.comIf you visit skyscraperstosunsets.com, you’ll be directed to fromskyscraperstosunsets.com, which displays skyscraperstosunsetsdotcom.wordpress.com.
Let me know what you’d like to do.
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That’s so confusing! Okay, I would love to have one domain- skyscraperstosunsets.com
And have that be attached to skyscraperstosunsets.wordpress.com instead of the other one. Is that possible? And I would love a refund for the second purchase of the premium package. -
I agree, it’s a little confusing. :) I can definitely do that for you though!
Currently I’ve refunded one of your Premium purchases. The easiest way to move your domain and Premium plan to the right site is through the dashboard of skyscraperstosunsetsdotcom.wordpress.com. Go to Store > My Upgrades and then follow these directions to transfer the Premium plan. You may need to move the domain separately.
http://en.support.wordpress.com/my-upgrades/#transferring-upgrades
I haven’t canceled the domain fromskyscraperstosunsets.com yet, but I can issue a full refund if you’d like to go ahead with that as well. You should be aware that canceling a domain means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.
Let me know what you want to do.
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You can go ahead and cancel fromskyscraperstosunsets.com as long as I still have the ownership of skyscraperstosunsets.com
And if I have more questions I’ll email you!
Thank you for helping me with the mess I’ve made of my WordPress. You’re amazing!
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You can go ahead and cancel fromskyscraperstosunsets.com as long as I still have the ownership of skyscraperstosunsets.com
And if I have more questions I'll email you!
Thank you for helping me with the mess I've made of my WordPress. You're amazing!
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Of course! I’ve gone ahead and refunded that domain purchase. Please note that it can take up to a week for the refund to appear on your statement.
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Hi,
I have a few more questions pertaining to what we tried to fix earlier. I’m having such a hard time figuring out what exactly I need to do. Since I was registered under two different blog names we went forward and refunded the skyscraperstosunsets.wordpress.com purchase. Now I’m trying to delete that wordpress and just use my other one but I can’t find the proper way to go about that. It’s just confusing to have two different sites and not use one of them.
Also, I’m trying to make it so that when you type in skyscraperstosunsets.com that my website comes up. But whenever I type that into the browser it goes back to http://skyscraperstosunsetsdotcom.wordpress.com/ Shouldn’t it just say skyscraperstosunsets.com ?? the whole wordpress adress looks really silly so I’d like to get that fixed.
Sorry for all the questions! I’m really new to this.
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Hi there!
Please see below:
Now I’m trying to delete that wordpress and just use my other one but I can’t find the proper way to go about that.
If you would like to do that, please follow these instructions:
If you follow those instructions from the follow Dashboard, only the skyscrapertosunsets.wordpress.com address will be deleted.
http://skyscraperstosunsets.wordpress.com/wp-admin
But whenever I type that into the browser it goes back to http://skyscraperstosunsetsdotcom.wordpress.com/ Shouldn't it just say skyscraperstosunsets.com ?Yep! You’re correct. It should just default to skyscrapertosunsets.com. In order to make that happen, can you change the primary domain on your account here?
https://skyscraperstosunsetsdotcom.wordpress.com/wp-admin/paid-upgrades.php?page=domains
Let me know if you have any additional trouble!
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