How do I regain access to Jetpack Stats and Subscribers?

• 

  melloknows · Member · Sep 30, 2013 at 9:29 pm

  • Copy link
  • Add topic to favorites

  I deactivated and reactivated Jetpack in an attempt to fix a Jetpack/Windows server issue. Turns out migrating to Linux fixed the issue, but after the problem was resolved, I visibly lost all my stats and subscribers. I can see two different sets of stats through my WordPress.com dashboard, so I assume they’re still out there. I just need to have my old stats and subscribers available through my website/WP Admin again. I assume there’s a way for them to be transferred.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 30, 2013 at 9:31 pm

  • Copy link

  Provided you have installed and activated the JetPack plugin http://jetpack.me on your WordPress.org install, and post the relevant URL(s) into this thread, Staff will do the transfer of both subscribers and stats for you. I tagged this thread for their attention.

• 

  melloknows · Member · Oct 2, 2013 at 5:40 pm

  • Copy link

  Thanks, timethief. I believe the previous stats/subscribers were stored as “new.bootlegbiology.com” and should be transferred to “bootlegbiology.com”

• 

  timethief · Member · Oct 2, 2013 at 5:41 pm

  • Copy link

  Thanks for the added info for Staff. Please be patient while waiting.

• 

  kardotim · Member · Oct 7, 2013 at 9:43 am

  • Copy link

  The subscribers have been moved as requested. Do you want me to renew new.bootlegbiology.com from your account?