How do I reply to Feedbacks?

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  34dsilva · Member · Mar 24, 2012 at 9:33 am

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  Hey there,

  I’ve put up a survey on the blog, and I receive comments under the “feedback” section. I want to reply to these comments! How do I reply to them via email, that gives the recipient a “From address” of “wordpress.com” or “letrezblog.wordpress.com”. Basically, I wanna give my reply a rather “professional” look.

  Apart from this, is there anyway I can have an email account setup with the blog? for free? using google apps and a subdomain? Cause i cant seem to find the MX records…whatever that is

  The blog I need help with is: (visible only to logged in users)

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  34dsilva · Member · Mar 25, 2012 at 7:03 pm

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  Guys?…anyone?

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  timethief · Member · Mar 25, 2012 at 7:24 pm

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  Is this what you are referring to or not?
  http://en.support.wordpress.com/request-feedback/#follow-up-requests

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  34dsilva · Member · Mar 25, 2012 at 7:38 pm

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  Nope….

  Check out the “Cheesecake” post on my blog…in the blog, I’ve used the “form” feature…to act as a survey for people who have tried my cheesecakes!…now when they do hit the submit button aftr filling out the form, I get the results in the “Feedback” section of the wp-admin….however, is there anyway I could “reply” to their comments?…in other words…perhaps…thanking them?

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  timethief · Member · Mar 25, 2012 at 7:41 pm

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  Ahhh … you mean these > http://en.support.wordpress.com/contact-form/
  I assume one simply emails a thank you to those they received feedbacks from.

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  34dsilva · Member · Mar 25, 2012 at 8:17 pm

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  Hmm….well, I guess i need tht gruion pplugin thing X_X…

  Well a good suggestion to wp.com…would be to,

  1) Add a functionality where we can reply to those feedbacks directly in the “feedback management section”. Plus, these replies should be sent to the user in a very…”customizeable” option for the admin!

  2) There should be a question-answr field in the options for the form

  In other words…suppose I ask the question – “What is 2?”

  Answ – 1. 1+1
  2. 4-2
  3. 3+0
  4. 10/5

  In this case, there are multiple correct options…we can choose from! Radio button doesn’t help here…netiher the checkboxes…as we cant really “ask” a question when posting it!

  Cheers

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  timethief · Member · Mar 25, 2012 at 8:21 pm

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  Hello again,
  There is no FTP access to free hosted WordPress.COM blogs like the one linked to your username and we cannot install individual plugins into them. Those found on the internet are for WordPress.ORG installs which run on different software.
  http://en.support.wordpress.com/ftp-access/
  http://en.support.wordpress.com/plugins/
  If you want to suggest to Staff that the plugin be installed on the whole platform then you need to contact Staff directly.

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  34dsilva · Member · Mar 26, 2012 at 5:27 am

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  Ayt…hw do i contact them?…send them a mail directly?

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  raincoaster · Member · Mar 26, 2012 at 8:26 am

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  Yes, you send them an email directly. If you don’t think your own email looks professional, get a professional-looking email, forward their feedback, and then respond to it from your “professional” email, editing out all the “forwarded from FluffythePenguin to SuperSocialMediaGuru.com” stuff.