How do I request a refund

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  johnquincey · Member · Nov 1, 2012 at 7:17 pm

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  Hi,

  I would like to close my account and request a refund please.
  The system doesnt work as I thought it would so no longer require the service.
  I cant find any information regarding the 30 day refund policy and how to action it

  Thank you

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  timethief · Member · Nov 1, 2012 at 7:19 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can usually request a refund yourself directly from the Store section of your Dashboard http://en.support.wordpress.com/upgrades/#refunds

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  johnquincey · Member · Nov 1, 2012 at 7:25 pm

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  Wow quick reply!
  Thanks for the info…I had tried the refund via store section but once on the store couldnt actually find anything relating to refunds (Store -> My Upgrades )
  I’ve messaged support so hopefully that does it

  Thanks

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  staff-blorbo · Staff · Nov 1, 2012 at 10:33 pm

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  It looks like you took care of most of the refund, but the system hadn’t sent a refund for the domain mapping portion yet, which I have just done for you.

  Please let us know if you need any further assistance!

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  mmatsudaira · Member · Nov 1, 2012 at 11:15 pm

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  Hi WordPress.com,

  I would like to request a refund for my WordPress.com account because I need to have the plugins offered on the WordPress.org site. Can you please help me with this?

  Thanks,
  Matthew

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  timethief · Member · Nov 1, 2012 at 11:17 pm

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  matsudaira.wordpress.com is no longer available.
  The authors have deleted this blog.

  What is the URL of the blog you purchased upgrades for?

  To see if your payment went through go here > Store > My Upgrades
  WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can usually request a premium theme refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable see also http://en.support.wordpress.com/bundles/#canceling-a-bundle

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  staff-blorbo · Staff · Nov 1, 2012 at 11:24 pm

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  mmatsudaira, you can cancel your Value Bundle and get a full refund within 30 days of purchase.

  Please go to the Store -> My Upgrades section of your dashboard, where you’ll find the Bundle in the list of your upgrades, along with a “Cancel” button.

  In the future, please create your own thread: https://en.forums.wordpress.com/forum/support#postform