How do I send a "hug" to WordPress.com

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  tomfromtechnoteamblog · Member · Dec 9, 2013 at 5:07 pm

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  Hi. I want to send a “hug” to WordPress.com and am wondering how I can do this.

  Thanks,
  Tom

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 9, 2013 at 5:09 pm

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  Click http://en.support.wordpress.com/hugs/

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  tomfromtechnoteamblog · Member · Dec 9, 2013 at 5:10 pm

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  What do I click on to submit my “hug” on that page?

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  tomfromtechnoteamblog · Member · Dec 9, 2013 at 5:34 pm

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  Do I have to email WordPress.com?

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  timethief · Member · Dec 9, 2013 at 5:37 pm

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  Good question. Yes, you can email them. :)

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  tomfromtechnoteamblog · Member · Dec 9, 2013 at 5:39 pm

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  Great! What’s the email for me to contact them?

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  timethief · Member · Dec 9, 2013 at 5:39 pm

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  Guess what it is hmmm … lol :D
  support@wordpress.com

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  tomfromtechnoteamblog · Member · Dec 9, 2013 at 5:41 pm

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  Thought it would be that. Just had to make sure.

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  timethief · Member · Dec 9, 2013 at 5:41 pm

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  LOL :D

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  tomfromtechnoteamblog · Member · Dec 11, 2013 at 3:22 pm

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  I’ve sent an email to WordPress.com a few days ago and I still haven’t got a reply. How long does it take for someone to respond?

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  tomfromtechnoteamblog · Member · Dec 20, 2013 at 7:53 pm

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  I still haven’t received a reply from WordPress.com and it’s been 11 days since I sent them an email. Does it take this long for them to reply?

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  timethief · Member · Dec 20, 2013 at 7:56 pm

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  I’ll tag this so a Staff member responds to you.

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  tomfromtechnoteamblog · Member · Dec 20, 2013 at 7:56 pm

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  Ok. Thank you very much!

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  timethief · Member · Dec 20, 2013 at 7:57 pm

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  You’re welcome.

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  kraftbj · Staff · Dec 20, 2013 at 9:31 pm

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  Howdy Tom!

  I’m sorry for the lack of response. We don’t always reply to e-mails that don’t have a support request (trying to help folks in need!)

  I pulled up your e-mail—thank you so much for the kind words. Helping folks like you is why we’re all here every day.

  You’re in rotation on our Hugs page now. Thanks again!