How do I switch from premium to basic plan?

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  phuryk · Member · May 16, 2016 at 3:33 pm

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  I received an email recently that my site was about to automatically renew. I wanted to downgrade from the premium to the basic plan. It says to add or cancel a plan to ‘go to Purchases’ but the only option given on the purchase page is to ‘updgrade’.

  Any help would be appreciated.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 16, 2016 at 6:32 pm

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  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you have any difficulty please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · May 16, 2016 at 8:39 pm

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  Hi there,

  I would be happy to assist you in cancelling auto renew. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling auto renew.

  Let me know if you have any questions.

  Thanks!

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  lifehacker7 · Member · May 17, 2016 at 2:09 am

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  Ok Darnell. I’ve logged in under the correct account. I tried to cancel and get a refund but I got an error message saying “Unable to cancel your purchase. Try again later or contact support.” What’s the next step?

  Thanks!

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  staff-doublebassd · Staff · May 17, 2016 at 3:28 pm

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  Hey there,

  Thanks for the confirmation. I went ahead and disabled auto-renew under your account. I saw that we just charged you. Do you want a refund for that charge?

  Let me know, thanks!