How do I switch renewal today from video press to Premium?

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  elaineholtz · Member · Feb 7, 2014 at 4:07 pm

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  I would like to upgrade to premium today instead of just the video press that is due today. How do I make that change so I don’t get charged for both video press and premium, since premium includes video press?

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Feb 9, 2014 at 7:04 pm

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  Hi Elaine,

  I’ve temporarily removed VideoPress and given you $60 worth of credit for the renewal you’ve already purchased.

  Now you can go here and purchase premium, and you’ll only be charged the balance:
  https://womensspaces.wordpress.com/wp-admin/paid-upgrades.php

  Let me know if you have further questions!

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  elaineholtz · Member · Feb 25, 2014 at 8:29 pm

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  I upgraded to premium just a moment ago. However, though it showed the $60 credit on the screen, indicating $39 was due, it charged our Discover card $99 instead of $39 per Discover’s website for our account. Would you please correct that?

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  jackiedana · Member · Feb 27, 2014 at 11:35 pm

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  It looks like my colleague Jeremey has already sorted this out for you.

  Please let me know if you have any other questions.