How do I talk to a person?

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  stephanieambermendonca · Member · Sep 17, 2019 at 3:09 pm

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  How do I even talk to a person and not a community forum?

  I am managing http://ppuf.org/ and want to know how best to upgrade the site to the new template Alves. I also would like to know why when I tried to edit it on a separate account it looks literally nothing like the advertised display? I would like a step by step instruction of how to get what was advertised to me.

  The blog I need help with is: (visible only to logged in users)

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  stephanieambermendonca · Member · Sep 17, 2019 at 3:10 pm

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  I don’t need help with the blog poorpeoplesunitedfund.wordpress.com, that was a test I had. Why was that put there?

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  justjennifer · Member · Sep 17, 2019 at 3:25 pm

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  Hello there, it looks like your site ppuf.org is using name servers that aren’t associated with WordPressdotcom. Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they have more experience with the software you are using.

  Just to clarify, this support forum assists users of the WordPressdotcom platform. For more information on the differences: https://en.support.wordpress.com/com-vs-org/

  Also just mentioning that you’ll need to download and install both the Varia theme and the Alves child theme on your WordPress site. The Alves theme was made for the new Block Editor. If you are using this Varia child theme on your WordPress site, you can follow the guide on the Theme Showcase page to recreate the look of that theme’s static front page https://wordpress.com/theme/alves See the bottom of that page for download instructions.

  Best wishes.

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  stephanieambermendonca · Member · Sep 17, 2019 at 3:37 pm

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  So how do I transfer from the .org to the WordPress.com platform? Will I lose the options for a “.org” url? Can I just make a new account and transfer my URL?

  I just downloaded the Varia theme and it didn’t change anything. How do I implement it to look like the sample?

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  stephanieambermendonca · Member · Sep 17, 2019 at 3:38 pm

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  It’s only letting me activate one theme at a time. How am I supposed to activate both?

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  justjennifer · Member · Sep 17, 2019 at 3:54 pm

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  Hello again, please take a moment to read https://en.support.wordpress.com/com-vs-org/ so you are aware of the differences between WordPressdotcom (where we are ) and the open source WordPress software.

  If you wish to move your WordPress site to WordPressdotcom we have a guide here: https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please be aware that in order to use your custom domain ppuf.org with a WordPressdotcom site you’ll need to upgrade your site to at least the Personal plan. You can see a short run-down of each plan’s features at https://wordpress.com/pricing/

  If in the end you want to keep your WordPress site with your current hosting provider but use the Alves child theme, you can learn more about using child themes on the WordPress.org site: https://wordpress.org/support/article/using-themes/ If you need more help with this, please post to the forums at https://wordpress.org/support where they have more experience with the software you are using.

  Hope that helps.

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  stephanieambermendonca · Member · Sep 17, 2019 at 4:02 pm

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  Hi, I understand the difference I just wanted to be clear it was possible to move even while keeping a “.org” URL because that wasn’t clear on your link.

  Thank you for sending over the theme link, however, I’m not seeing the same screen that the article is showing for me to access things properly. Is this because I’m am just using the free version?

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  justjennifer · Member · Sep 17, 2019 at 4:20 pm

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  Hello, Yes, you can either register a new domain or use your existing domain on a WordPressdotcom site. You can read more about that in our guide: https://en.support.wordpress.com/domains/map-existing-domain/

  You can also transfer your domain if you wish to do so to have all your site-related payments in one place. https://en.support.wordpress.com/domain-mapping-vs-domain-transfer/

  Thank you for sending over the theme link, however, I’m not seeing the same screen that the article is showing for me to access things properly. Is this because I’m am just using the free version?

  I’m not certain I understand where you are looking. The dashboard will look different for a self-hosted WordPress website and here on WordPressdotcom and in both cases in order to use the Alves theme correctly, you need to have the Block Editor (aka Gutenberg) enabled on your site.

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  stephanieambermendonca · Member · Sep 17, 2019 at 4:43 pm

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  I don’t have the black bar with all the options on the left side for the free version, how do I change that? I cannot implement any of the things you are trying to help me with without it.

  Is there a way for me to import a screenshot here?

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  justjennifer · Member · Sep 18, 2019 at 4:52 am

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  Hello again, you can either upload your screenshot to your site’s Media Library and link to it here or upload it to a site like snag.gy or doplr and then share the link here.

  Take a Screenshot