HOW DO I TALK WITH AN AGENT

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  ccoman · Member · May 12, 2025 at 3:38 pm

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  YOU GUYS HAVE FUCKED UP MY ACCOUNT AND I CANT GET ACCESS TO MY WORK EMAIL AND DOMAIN. I HAVE A PAID ACCOUNT. YOUR STUPID FUCKING BOT WON’T LET ME TALK TO AN AGENT. I AM AT MY WIT’S END.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · May 12, 2025 at 3:59 pm

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  I assume you have more than one WordPress.com account (and email address) then if this account you are currently logged into doesn’t gain you access. What is the full URL of the site you wish to reach?

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  staartmees · Member · May 12, 2025 at 5:09 pm

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  We really don’t like your kind of language. – https://wordpress.com/forums/topic/best-practices-community-standards/

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  bend3557f73236e · Member · May 13, 2025 at 12:08 am

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  I am finding the same with the Ai bot. It says I need a paid plan to talk to a Happiness Engineer, I tell it I have a paid plan, it says ‘you’re right’ and asks to stay in the chat. I’ve been waiting for over an hour, then I bump the chat to see if it’s still active and the bot says it’s offline.

  can anyone help please?

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  staartmees · Member · May 13, 2025 at 5:46 am

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  @bend3557f73236e what is the URL of the site you are talking about?

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  bend3557f73236e · Member · May 13, 2025 at 6:11 am

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  @staartmees

  I was able to connect with support.

  The initial fix was to remove my admin account from the wordpress.com site and re-send/accept the invitation

  Everything worked correctly after that and support was able to solve my issue. :)

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  josefhtest · Member · May 13, 2025 at 10:18 pm

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  Hi there @ccoman,

  I know how upsetting it must be to lose access to your WordPress.com account — let’s get things back to normal

  The site you mentioned is on a free plan, which limits direct support options. You can see the details here:
  Help and support options

  Can you confirm the domain or site you’re trying to access? Are you getting any error messages when you try to log in?

  If you know the email or username tied to the account, you can try resetting the password here:
  Reset your password
  
  For more information, you can refer to our Account Recovery Guide here.

  I look forward to your reply so I can help you further. 

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  saginpj · Member · May 14, 2025 at 7:58 am

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  Hi @ccoman,

  I’ve reviewed your case and just sent you an email so we can continue the conversation about your domain issue there. I’ll go ahead and close this thread for now.

  Talk to you soon!