How do I update the backend of my company’s website?

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  raegan433682fc0f · Member · May 22, 2024 at 7:54 pm

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  I need help updating the backend of my company’s website. Is there a reason why we don’t have access to our direct media library to update the headshots, or was it how the site is built?

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  jmills39 · Staff · May 27, 2024 at 5:55 pm

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  Hi there,

  I don’t see any sites WordPress.com under your WordPress.com account. Could you please share a link to the site?

  If it isn’t hosted on WordPress.com, it would be outside our scope of support.

  For more direct support, you might consider migrating your site to WordPress.com. We are currently offering a free migration service, which you can request here.

  To understand the differences and benefits of WordPress.com compared to WordPress.org, please read this detailed comparison.

  If you have any questions or need further help, feel free to let us know. We are here to assist you.

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  raegan433682fc0f · Member · May 28, 2024 at 3:06 pm

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  Hi there! Thank you so much for your response!

  The website is: the norfusfirm.com
  
  We are needing to update our team member pictures. Are you able to let us know how to update this or where the website is hosted?

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  jmills39 · Staff · Jun 5, 2024 at 6:19 pm

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  Hi there,

  I checked and your site thenorfusfirm.com is hosted on GoDaddy. That means it’s outside our scope of support on WordPress.com.

  I recommend reaching out the them for support or to ask about the issue in the WordPress.org forums.

  Have a nice day!