How do I updated my CMS and addons to the latest version?

  • Unknown's avatar
    crystalightltd · Member ·

    We received this email from one.com and now we cannot access our pages ?
    From: one.com Customer Service
    Sent: Wednesday, September 29, 2021 2:58:28 PM
    To: Mehran Noor
    Subject: We’re changing the latest stable version of PHP to 8.0 for crystalightltd.co.uk

    Dear Hekmat

    During the first weeks of November, we will change ‘the latest stable PHP version’ on our servers from version 7.4 to 8.0.

    Because you use the latest stable version as the PHP version on your webspace for crystalightltd.co.uk, you may experience issues after the update, such as error messages or plugins not working correctly.

    If your website isn’t working correctly after the update, we recommend that you first update your CMS and add-ons to the latest version. If this doesn’t solve it, you can manually downgrade back to PHP version 7.4 from the one.com control panel. This version will be available until it reaches end-of-life next year on 28 November 2022.

    Please, don’t hesitate to contact our support if you have any questions.

    Best Regards
    one.com
    Have a question? We’re here to help.
    Contact us today

    one.com Terms Privacy policy

    Correct account: Unknown

  • Unknown's avatar
    amirudra789 · Member ·

    Hello there!

    I have checked your site and it looks like your site is hosted with third-party Registrar One.com. Here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. 

    You can learn more about the difference between WordPress.com and WordPress.org here:

    https://wordpress.com/com-vs-org/

    Regards:

  • kokkieh · Staff ·

    HI there,

    You’re posting in the support forums for the hosting provider, WordPress.com. We’re not the same thing as the WordPress software you’re using on your site hosted by One.com.

    Please contact your hosting provider, One.com, directly as they explain in the email they sent you.

    The problem you’re experiencing was caused by your hosting provider upgrading the version of the PHP code running on your server, so only they can help with this.

    The WordPress.org forums also won’t be able to help in this case, as it’s not a problem with the WordPress software.

  • The topic ‘How do I updated my CMS and addons to the latest version?’ is closed to new replies.