How Do I upgrade?

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  kaciemueller · Member · May 13, 2019 at 4:24 pm

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  The site just keeps recalculating and won’t let me check out. Please contact me at [redacted] for assistance. ASAP
  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 13, 2019 at 4:35 pm

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  Hi there,

  We do not provide phone support, but I would be happy to help you in this thread.

  I would try either making the purchase under a different browser or clearing your cache to see if that makes any difference.

  Let me know if that works for you – I’ll look further into the issue if it does not.

  Thanks,

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  kaciemueller · Member · May 13, 2019 at 4:37 pm

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  I have tried all of that, an incognito window also does not work. The site keeps flashing a blank form.

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  staff-doublebassd · Staff · May 13, 2019 at 4:51 pm

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  Hi there,

  I logged into your account and encountered the same exact issue as you described. I will look into this issue, but in the meantime, I was able to progress on the page when I reloaded it. I’m using Chrome. Please let me know if that works for you.

  Thanks,

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  kaciemueller · Member · May 13, 2019 at 4:57 pm

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  Hello,

  We use Chrome as well. When I reload I am able to put my information in, but the check out button still says, “Calculating Price.” Please let me know what you find.

  Thanks

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  supernovia · Staff · May 13, 2019 at 8:41 pm

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  Hi @kaciemueller, I think I see the issue. You’re logged in as an editor, and the system is having a hard time with that… though it should be clearer in the error for sure. We’ll be working on that.

  Can you log in as the site owner/administrator to make this purchase, or have the administrator grant you administrative access?

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  kaciemueller · Member · May 16, 2019 at 2:43 pm

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  Thank you @supernova . My boss does not know his password and no longer has the phone number used to set up 2-step authentication. Can you help with this?

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  staff-doublebassd · Staff · May 16, 2019 at 3:04 pm

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  Hi there,

  Does your boss still have access to the email connected to the account? If so,
  what I can do is e-mail the address associated with the account and respond from that e-mail to verify ownership. Then, I can look into the two step authentication issue.

  Let me know and I’ll send out the email.

  Thanks!

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  kaciemueller · Member · May 16, 2019 at 3:42 pm

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  Yes, staff-doublebassd. (email visible only to moderators and staff)

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  staff-doublebassd · Staff · May 16, 2019 at 4:09 pm

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  Thank you. I have just sent the email. Let me know if your boss received it and I will proceed with further assisting them in regaining the account.

  Thanks,

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  kaciemueller · Member · May 16, 2019 at 5:05 pm

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  Yes. He has received it and responded. Thank you.

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  staff-doublebassd · Staff · May 16, 2019 at 5:11 pm

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  Thank you! I responded back and we should be able to get him back into his site shortly. Once he is back in, he can make the purchases under his account.

  Thanks,

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  bretbicoy · Member · May 17, 2019 at 2:31 pm

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  Got it. Thanks for all of your help!

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  staff-doublebassd · Staff · May 17, 2019 at 4:56 pm

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  You’re welcome!