How do I upgrade to Premium? The upgrade button does not work for me.

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  nypablog · Member · Feb 11, 2015 at 6:33 pm

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  I am unable to upgrade to a Premium account from a free account. The button is active, yet it does not lead anywhere and I am unable to input any payment information.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 11, 2015 at 6:41 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase any upgrades for it.
  http://en.support.wordpress.com/my-upgrades/

  Below are the only accepted means of payment.

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  Your billing history will be at Dashboard > Store > Billing History when you succeed. http://en.support.wordpress.com/billing-history/

  If you do not succeed please post again and tell us:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

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  nypablog · Member · Feb 11, 2015 at 6:58 pm

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  I have been signed in as an Admin. I am still unable to upgrade. I am able to click the “Upgrade Now” button, but nothing actually happens — the page does not go anywhere. I am using a new iMac (OS X 10.9) and I have been primarily using Google Chrome 40.0.2214.94/.111 but have tested it out in: Safari 7.0.6 and Internet Explorer 9.0. Thank you 

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  timethief · Member · Feb 11, 2015 at 7:05 pm

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  I’m sorry I was unable to help you resolve this. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  nypablog · Member · Feb 11, 2015 at 7:10 pm

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  No problem at all — I appreciate your help thus far.

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  timethief · Member · Feb 11, 2015 at 7:12 pm

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  You’re welcome and please be patient while waiting for Staff to help.

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  gracejiyoung · Member · Feb 11, 2015 at 8:16 pm

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  Hi there,

  I found that you are currently an Editor on the site: newyorkpowerauthority.wordpress.com which is why you cannot access the Store. Please contact the owner of the site to either make you an Administrator or purchase Premium from their account.

  Let me know if you have any questions with this!