How do we handle renewal of WordPress site and upgrades?

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  razorbacks2017 · Member · Sep 7, 2011 at 2:09 pm

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  We received an email on September 6 indicating that the Domain Mapping upgrade for the (name removed) website had been renewed successfully. The individual who originally created this site left our organization earlier this year. I have assumed responsibility for the WordPress site and have somequestions related to the renewing of the site and how the renewals will be paid. We wish to renew both the WordPress site and all of the upgrades that we purchased for the site.

  My questions are:
  1) How do I find out what the renewal dates are for the website itself and for any of the upgrades that we have purchased for the site? Is there a place on the dashboard that will show me that information?

  2) Are the payments for the renewals made automatically using the credit card that was used to make the initial purchases or do we need to contact WordPress to initiate the renewal process for any of the renewals?

  Thak you for your assistance with these questions!

  (name removed)

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  evarlese · Member · Sep 7, 2011 at 3:26 pm

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  Hi (name removed),

  It looks like the original owner of the upgrades/blog transferred everything over to you. Is this correct?

  If so, I can transfer all of the upgrades so that they’re connected to your username. Additionally, I can disable the current Auto Renew feature on each of these upgrades so that you can update your account to charge the most recent credit card. Is this okay with you?

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  razorbacks2017 · Member · Sep 7, 2011 at 5:50 pm

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  I accidently submitted my original request to the public forum site when the submission choice defaulted back to “Public” from “Private” when I added some additional information into the subject field on the support request screen. Can we take this discussion off of the public forum?

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  razorbacks2017 · Member · Sep 8, 2011 at 2:33 pm

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  Can you tell me under whose name the (name removed) site currently is listed? The reason that I am asking is that, while I am currently the administrator for the site, the original site was built by another individual, (name removed), who has since left our department. Also, the payments for the original site and other upgrades were made using our (name removed), which is issued under the name of our (name removed), (name removed). However, the original purchase may have been made by our (name removed) at that time, (name removed). So, I am not sure who you currently have listed as the contact person.

  We do wish to continue using that same (name removed) account to pay for any renewals or additional upgrades for this WordPress site. So, you do NOT need to disable any auto renew features for this account.

  Also, right now, we have notifications from WordPress going to our (name removed) at (name removed). We would still prefer having this address used because it is accessible by several individuals in the department, instead of just one individual. We decided to use that address so that, if someone would leave our department, there will always be someone who will be monitoring messages to that address. Therefore, we would like to continue to have this e-mail address used for any communications from WordPress regarding this site even if the WordPress site is transferred to my user account. Is that possible?

  Sorry to be so long in my explanation of what I am requesting. If you have any questions about this request or need additional information, please let me know.

  Thanks!

  Thanks for your help!

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  razorbacks2017 · Member · Sep 8, 2011 at 4:47 pm

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  UPDATE:

  I just received a list from our (name removed) with the administrative username and password that is currently in effect for the (name removed) blog site. I was unaware that this list, and the username/password existed.
  That username and password are both available for the individuals who deal with this account, both maintaining and updating the website (me) and handling the financial payments to WordPress (our(name removed).

  Since I now have that information, it will NOT be necessary to change the upgrades or any other contact information over to my username. Please leave the accounts as they are now. We do want the auto renew process to remain in effect for the website and all of the upgrades we have purchased.

  Thank you for your help!